Refund Policy
Hassle-free, start to finish.

While your order is still waiting for confirmation, you can cancel it yourself from the order page: open the link in your confirmation email, or go to My Orders if you have an account. Because orders are paid on delivery, there is nothing to refund.

Once your order is confirmed or on its way, contact us as soon as possible and we will try to stop it. If it has already left, you can refuse the parcel at the door.

You can ask for a return within 48 hours of delivery if:

• The item arrived damaged or broken.
• It is defective out of the box (dead on arrival).
• You received the wrong product, model, colour or variant.
• Parts, accessories or gifts listed on the product page are missing.
• It is clearly not as described on the product page.

• Items returned because you changed your mind after opening or using them.
• In-ear products (earbuds, earphones) whose hygiene seal has been broken, unless they are defective.
• Items with physical or liquid damage that happened after delivery.
• Items without their original box, accessories, invoice or free gifts.
• Software, gift cards and SIM or recharge products.

Faults that appear after the first 48 hours are covered by the product's warranty instead; see the warranty section below.

• Contact us within 48 hours of delivery with your order number.
• Tell us what is wrong and attach clear photos. An unboxing video helps us resolve claims much faster.
• Keep the item in its original box with every accessory, invoice and gift.

We will arrange a pickup or tell you where to drop the item off.

Once we receive the item, it is inspected within 3 working days and we email you the result. If a claim is declined, we will explain why and send the item back to you.

When a return is approved, you can choose a replacement (subject to stock) or a refund. Refunds for cash-on-delivery orders are sent by bKash, Nagad, Rocket or bank transfer to an account in your name, within 5–7 working days of approval.

• The full product price is refunded.
• The delivery charge is refunded too when the problem was on our side: a damaged, defective, wrong or incomplete item.
• Coupon discounts are not paid out as cash; you are refunded what you actually paid.

A larger order may arrive in several parcels. Each parcel is cancelled, returned and refunded on its own, so returning one item does not affect the rest of your order.

Manufacturing faults that appear after the return window are handled under the product's warranty, by Asthapai or the brand's official service centre as stated on the product page. Contact us and we will point you to the right place and follow up for you.

Write to us through the Contact page with your order number and our support team will take it from there.